Letters For Earth

Why can airlines never respond to me the way these companies that I've contacted so far do? SecondCup responded nicely and noncommittally.

---

Dear Lauren,

Thank you for taking the time to e-mail us your feedback. I would like to firstly mention that Second Cup has a nation wide standard policy that when you bring in your own travel mug, you get a $0.20 discount. This standard is written right on the menu board. Therefore would it be possible for you to tell me which campus location you are referring to? I want to make sure that they are providing the proper discount.

Secondly, as for the biodegradable cups, I will certainly send your concern over to the person responsible for product development to see if they will be interested in looking into changing our cups in the future. I can't guarantee it will happen, but it definitely does not hurt to send your suggestion.

I sincerely hope that you will continue being a loyal guest for years to come.

Kind regards,

I like coffee! I bring my mug most places, but sometimes I forget. I'm human. Though I try to say that I don't need it, sometimes I really want it and get a disposable cup. It's like a diet - everyone slips once in a while! I usually go to the JustUs! cafe which has ceramic mugs for 'for here' and compostable cups 'to go' but sometimes SecondCup is closer!
----

Hello Second Cup Customer Care!

Second Cup coffee is really good. Your lattes have helped me through many exams! I try to bring a mug when I get coffee but sometimes I forget. When this happens, I have two choices, I can go to a coffee place which has compostable cups or I can go to Second Cup and get a plastic-lined cup which will not biodegrade. Some of my choices are based on environmental factors and since the price is not different between places - if I'm going to get a throw-away cup, it should be compostable. For this reason, I don't go to Second Cup as often as I could, or would, if there were compostable cups.

Why does Second Cup not use compostable cups? Are there plans to implement them? What steps are Second Cup taking to reduce waste? At my local Second Cup, there is only a 10 cent discount when a mug is brought, but this may be a special case as it is a campus-wide policy.

Thank you for your time,

Lauren Dombowsky