Why can airlines never respond to me the way these companies that I've contacted so far do? SecondCup responded nicely and noncommittally.
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Dear Lauren,
Thank you for taking the time to e-mail us your feedback. I would like to firstly mention that Second Cup has a nation wide standard policy that when you bring in your own travel mug, you get a $0.20 discount. This standard is written right on the menu board. Therefore would it be possible for you to tell me which campus location you are referring to? I want to make sure that they are providing the proper discount.
Secondly, as for the biodegradable cups, I will certainly send your concern over to the person responsible for product development to see if they will be interested in looking into changing our cups in the future. I can't guarantee it will happen, but it definitely does not hurt to send your suggestion.
I sincerely hope that you will continue being a loyal guest for years to come.
Kind regards,
This must be a fluke - two real people responding? Looks like we're SOL for bringing our own mugs but what are the chances we would win the car anyway? They should make it a hybrid!
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I would like to thank you for taking the time to contact us at our Head Office. We appreciate your feedback regarding our contest cups.
Our 'Roll Up The Rim' Promotion is a very exciting time for both our customers and our company. The contest is in place to reward our loyal customers, such as yourself, and to thank you for your patronage.
Throughout the Roll Up The Rim contest, our take-out cups serve two purposes; one as the coffee cup, and the other as the contest “entry form”. If a customer has a hot beverage in a china cup, an entry form of some kind is still required, and in this case, it is the paper cup.
In the past we have investigated the option of having a scratch card rather than the roll up tab, however, having scratch cards printed would actually increase the paper usage because our cups are already going to be printed regardless of the contest, and thus, serve a 'double purpose'.
Nonetheless, a copy of your comments and suggestion for scratch cards have been forwarded to the appropriate personnel in our Marketing Department for review.
You may be interested to know that we offer an On Line 'Roll Up The Rim' contest, whereby entrants have the chance to win $500 in Tim Cards. The contest ends on March 28th, 2010. Please visit https://my7.dal.ca/webmail/services/go.php?url=http%3A%2F%2Fwww.rolluptherimtowin.com%2Fen%2Findex.php.
It is through feedback from valued customers, such as yourself, that we have been able to continually grow as a company. If you have any further questions or comments please do not hesitate to contact us.
Thank you again for contacting us and we hope to have the opportunity to serve you again soon.
Yours Truly,
THE TDL GROUP CORP.
Labels: response, TimHortons
Sobeys responded! A real person too, not just a generic response - good on them!
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Good Afternoon Lauren,
Thank you for taking the time to write in your request.
I have sent it off to the appropriate contacts, and have recieved a response
Currently we do not have access to any free range beef as there are no federally inspected facilities that produce the product in the format that we require.
We do have some free range whole chickens available from Nova Scotia produced in a provincially inspected plant that can be sold within this province but cannot pass over provincial boundries.
The vendor is Mayflower Farms,
and the contact email address is birdfarm@glinx.com.
Lauren, I have discussed this with another individual and I'm informed that the requests for free range meat products that are comming in are currently under review here at the office.
Please feel free to contact us again if you have any questions or concerns.
Have a wonderful day.
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Sweet - so hopefully we get some free range meat soon!